Strategic, business and operational planning is about choices and decisions faced by all types of enterprises and organisations – private sector businesses, governments and other public sector agencies, academic institutions, to not-for profit and voluntary sector organisations.
‘Customers’ can be shareholders, clients, citizens, patients, taxpayers, donors or be viewed in other non-commercial terms. But in today’s complex world, the needs of ‘key stakeholders’ – the wider community that is engaged in some way with the organisation – can also be critical. Successful and effective strategic direction and planning must be focused on meeting the needs of ‘key stakeholders’ as well as of ‘customers’.
Building from thorough research and comprehensive stakeholder consultations, frequently in complex environments, Halifax Global Inc. works with organisations to help them accurately define and understand their ‘customers’ and their ‘key stakeholders’ as the basis for achieving extraordinary performance through exceptional planning.